Duke Sewer Service Videos

Compared to our Competitors – We Do Not Harm the Yard – Our Approach is Minimally Invasive

January 28, 2023

Excellent

Based on 531 reviews

I came home to a sump pump that was no longer working and the sump hole was filling fast.
A quick call to Duke and within minutes, they were picking up a new pump and on there way. It took Matthew about 10 minutes to have the new one operational.
I am most grateful for their efficient, friendly and helpful service.

Steven Sperling

I called Duke's today to get my sewer drain cleaned after a small backup. I was able to get a same day appointment (amazing!) and Matthew was excellent to deal with. He was very professional and left absolutely 0 mess. Highly recommended and I will be using Duke's every year from now on.

Smriti KC

I honestly cannot say enough good things about Duke Sewer and the experience I have had with them. Their customer service is truly exceptional.

One of the things I appreciate the most is how easy they are to get in touch with. They are responsive, professional, approachable, and genuinely take the time to listen and understand what you need.

Every interaction I have had with them has left me feeling confident that I am dealing with people who genuinely care about their customers and take pride in the work they do. They are knowledgeable, honest, and incredibly easy to communicate with, which makes the entire process so much less stressful.

They have earned my trust, and I would wholeheartedly recommend them to my friends, family, clients, colleagues, and anyone looking for a company they can rely on. They are genuinely one of those businesses that you are happy to have in your contact list and even happier to recommend to someone else.

Thank you to the entire team for being so wonderful, responsive, professional, and easy to work with. Your customer service does not go unnoticed, and I truly appreciate everything you do. I will absolutely continue to work with you in the future and look forward to sending many more people your way.

Highly, highly recommended! ⭐️⭐️⭐️⭐️⭐️

fred whoever

Had a problem with my floor drain that Roto Rooter couldn't unplug. Duke had it unplugged in no time at all. Shelton was excellent! I will use them again if I have any further sewer issues.

Response from the owner:Thank you for giving us a try Fred. Thank you for the review!

Thomas Goodchild

The tech I had (Tony) was fantastic. He was very punctual, answered all the off the cuff questions I had. Very thorough and polite. I can't recommend enough to others!

Update as I continue to be a customer or Duke Sewer and the tech I had today (Benjamin) was excellent with the service.

Response from the owner:Thomas,
Thank you so much for leaving a review for Tony. Tony gets a bonus whenever people mention his name in a review or call the office to compliment his work.

Bob Wirtz

We had a clogged sewer pipe due to city tree roots. I called Dukes, they promply answered the phone, said they could be here within a couple of hours, arrived as promised and had the clog removed with in less than 1hr. Shelton did a fantastic job, THANK YOU, it's good to see there are still excellent people in the service industry today!!!

Joan C

Great experience with Duke Sewer - Shelton was great. Very efficient and helpful. Highly recommend!

Susan F

Shelton was great! We had a clogged sewer line, of course on the weekend. I called shortly after 8am on a Saturday morning and he was at our house by 10. Great appreciate the excellent service!

Response from the owner:Thank you Susan. Glad Shelton could be of service! We appreciate you taking the time to leave a review

Gerardo Mendoza

I haven't even hired Duke Sewer, but I wanted to leave a review because of how helpful they were. I reached out through Facebook Messenger with questions about the sewer line under my home, and they took the time to explain what was likely happening and what I should do. They gave me honest, knowledgeable advice without trying to sell me anything or pressure me into hiring them.

It's rare to find a company willing to help someone just by answering questions. Their professionalism, honesty, and excellent customer service really stood out. If this is how they treat people who aren't even customers yet, I can only imagine how great they are to work with. Highly recommended!

Response from the owner:Thank you so much!
You also did a really good job getting it figured out and flowing. We are very glad that we could help

glenda mcfarlane

Had an excellent experience with Matthew who came out today to fix my kitchen sink clog. Very prompt, courteous and very willing to answer any questions I had. The pricing was very fair as well. I will definitely be recommending Duke Sewer Service to my family and friends!

Response from the owner:Thank you Glenda! We’re so happy that we could be of assistance!

Isaac Mwenge

Shelton was awesome to deal with, showed up earlier than the quoted time and explained the entire process to me and had things fixed up as quickly as he could. Highly recommend

Response from the owner:I’m so glad that you had a good experience with Shelton. That’s what we aim for. Thank you for leaving a review

Jeff Walker

We had a tree directly over our sewer line. Dukes scoped the line with a camera and found a small crack and an indentation. They walked us through the process of getting the tree cut down by the city, gave us a quote and walked us through the whole process. The quote was bang on, they were in and out in 1.5 days and the domestic line actually has more pressure. I can't say enough good things about them.
Thanks Matt and Adam and crew

Response from the owner:You’re welcome Jeff! Thank you for the 5 stars !!

Compared to our Competitors – We Do Not Harm the Yard – Our Approach is Minimally Invasive

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